1. APPLICATION OF TERMS

These terms apply to any person or entity (‘you/your’) attending the Whole Hearted Medicine Retreat (‘the Retreat’) operated by Whole Hearted Medicine Pty Ltd ABN 74 274 052 198 (‘we/our/us’).

By purchasing a learning product, you agree to be bound by these terms. We may amend these terms and conditions from time to time.

These terms are governed by the laws of Australia.

2. COLLECTION AND USE OF PERSONAL INFORMATION

You will need to register to gain access to the online learning environment. When you register you will provide us with personal information such as your name, address, phone number, email address and possibly CPD number. We will handle all personal information we collect in accordance with our privacy policy and the applicable law.

We may otherwise collect personal information about you in order to provide our services and for other purposes as detailed in our privacy policy and required or permitted under applicable law. This may include disclosing your information to third parties that help us deliver our services and our business partners.

We will handle all personal information we collect in accordance with our privacy policy and the applicable law. Our privacy policy explains:

• how we store and use, and how you may access and correct your personal information;
• how you can lodge a complaint regarding the handling of your personal information; and
• how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the privacy policy and these terms.

3. SERVICES & ACCESS

We offer all services listed on the product sales page.

We reserve the right to amend the services to be provided in the course, membership or coaching at any time.

Lifetime Access refers to the lifetime of the course or product- not to the purchasers lifetime. We guarantee that you will always have at least 1 year from purchase date to access the product.

If the product needs to be discontinued we will give you at least 14 days notice in order for you to download any relevant information or work.

4. PAYMENTS & REFUNDS

All monies paid are non-refundable. 

COURSES & CHALLENGES: At our discretion we reserve the right to provide you with a refund on online course or challenge sales within 14 days of purchase provided more than 30% of course work has not been accessed. 

COACHING: At our discretion we reserve the right to provide you with a refund for the unused portion of your coaching package within 14 days of purchase in the event you change your mind.

Nothing in these terms purports to modify or exclude the conditions, warranties, undertakings and legal rights under the Australian Competition and Consumer Act and other local laws. Any and all other warranties or conditions are expressly excluded, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

5. INTELLECTUAL PROPERTY

The Online Learning Hub and all the content provided during the course, coaching program or membership including the program, may represent or contain intellectual property owned by us, including trademarks, copyrights and proprietary information.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of our intellectual property, in whole or in part, without our prior written consent.

6. DISCLAIMERS

To the extent permitted by law, we have no liability or responsibility to you or any other person for any loss. You acknowledge that you access courses, membership or coaching at your own risk.

The services and information provided in courses, membership or coaching may contain general information and discussions about health and related subjects. The information and other content provided in courses, membership or coaching, or in any linked materials, are not intended and should not be construed as medical advice, nor is the information a substitute for any legal, financial, business, information technology or other professional advice. In accessing courses, membership or coaching there is no implication of a doctor/patient relationship between participant and the Education provider and all attendees should discuss any health or psychological concerns with their own healthcare provider.

While we make every effort to make sure the information provided in courses, membership or coaching is accurate and informative, the information does not take the place of professional or medical advice. We make every effort to provide quality information in courses, membership or coaching. However, we do not provide any guarantees, and assume no legal liability or responsibility for the accuracy, currency or completeness of the information. The opinions and views expressed in courses, membership or coaching have no relation to those of any academic, hospital, health practice or other institution.

We hereby expressly disclaim any claims arising from any representations made, whether express or implied, or reliance upon any representations made in relation to our recommendations, or information supplied to you.

Any testimonials and examples of our products and services, wherever published (online or in print) are not to be taken as a guarantee that you will achieve the same or similar results with our products and services.

Nothing in this disclaimer will:

• limit or exclude any liability for death or personal injury resulting from negligence;
• limit or exclude any liability for fraud or fraudulent misrepresentation;
• limit any liabilities in any way that is not permitted under applicable law; or
• exclude any liabilities that may not be excluded under applicable law.

7. SUSPENSION AND TERMINATION

Without prejudice to any other right or remedy available to us, if we consider that you have breached these terms or we otherwise consider it appropriate, we may immediately and without notice, suspend or terminate your participation in courses, membership or coaching, or any part of it.

8. GENERAL

These terms, and any dispute relating to these terms or the courses, membership or coaching, are governed by and must be interpreted in accordance with the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of Australia in relation to any dispute connected with these terms or the courses, membership or coaching.

For us to waive a right under these terms, the waiver must be in writing.

If any part or provision of these terms is or becomes illegal, unenforceable or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these terms. The remainder of these terms will be binding on you.

9. CONDUCT AND CONFIDENTIALITY

You agree to co-operate with us in the conduct of courses, membership and coaching and use your best endeavours to comply with reasonable requests made by us to promote the efficient conduct of courses, membership and coaching.

You acknowledge that during the courses, membership or coaching you may become the recipient of information of a private and confidential nature that is shared by us or any other party (the ‘disclosing party’) attending the courses, membership or coaching. You agree that you will not disclose to any person any information of a private and confidential nature disclosed by a disclosing party during the courses, membership or coaching without the prior consent of the disclosing party other than information that may reasonably indicate that a party or the public may be at risk of harm or death. For the purposes of this provision “information of a private and confidential nature” means all personal (and corporate) information acquired by a party from a disclosing party which had previously been maintained in the strictest confidence by the disclosing party.

We will not disclose to any person information obtained during the courses, membership or coaching without prior consent of the parties unless compelled by law to do so.

Last updated: 31st May, 2023